Privacy Policy

Who we are

Reckap Solutions LLC (“Reckap,” “we,” “us”) is a US IT company based in Albuquerque, New Mexico. For this Privacy Policy, Reckap is the controller of personal information we collect through our marketing website, free browser tools on reckap.com, the CareDue mobile app, and business communications.

Contact: privacy@reckap.com. Mailing address: 1209 Mountain Rd Pl NE #6830, Albuquerque, NM 87110, USA.

Scope

This policy covers reckap.com and related Reckap pages, embedded browser tools, CareDue on Google Play, contact and intake forms, Calendly scheduling links we publish, and email we exchange about projects.

It does not control third-party sites we link to (for example Calendly’s own booking UI, social networks, or Google Play). Those services have their own privacy notices.

When we deliver custom software under a statement of work (SOW), customer systems and customer content are governed by that engagement and any data processing terms in the contract - not by this website notice alone.

Key definitions

• Personal information means information that identifies or relates to an identifiable person.
• Services means our website, browser tools, CareDue, and related communications.
• Customer content means data you or your organization put into a product or system we build or host for you under contract.
• Usage data means technical logs and analytics about how the Services are used.

Information you provide

Depending on how you interact with us, you may provide:

• Name, work email, company, role, phone, and project details via contact or intake forms (processed with Formspree).
• Scheduling details when you book time through Calendly.
• Email content and attachments when you write privacy@reckap.com.
• CareDue account or in-app information you choose to store in the app (maintenance logs and related fields stay on your device for the offline-first features described on the product page).
• Job application materials if you apply through a careers posting.

Information collected automatically

When you visit reckap.com we and our processors may collect IP address, approximate location derived from IP, browser and device type, pages viewed, referrer, timestamps, and basic diagnostics needed to run and secure the site.

We use Vercel Analytics for privacy-oriented traffic measurement on the website. Server and edge logs from our hosting provider may retain short-lived request metadata for security and reliability.

Cookies and similar technologies

We use cookies and similar technologies that are:

• Strictly necessary - session, security, and preference storage required to operate the site.
• Analytics - Vercel Analytics and related measurement that helps us understand aggregate usage.

We do not currently run separate advertising pixels or sell personal information for cross-context behavioral advertising. You can control cookies through your browser settings. Clearing cookies may reset preferences.

How we use information

• Operate, secure, and improve the website and tools.
• Respond to inquiries, qualify projects, and schedule calls.
• Provide CareDue features as described in the product listing.
• Send service or transactional messages related to a request you made.
• Detect abuse, fraud, and security incidents.
• Comply with law and enforce our Terms of Use.

We do not use client project data from contracted delivery work to train public foundation models.

How we share information

We share personal information with service providers who process it on our instructions, when required by law, to protect rights and safety, or in connection with a corporate transaction. We do not sell personal information for money.

Under some US state laws, certain analytics cookies can be treated as a “sale” or “share.” We do not use personal information for cross-context behavioral advertising. If that changes, we will update this policy and provide required choices.

Retention

We keep inquiry and sales records for as long as needed to respond and manage the relationship, typically up to 24 months after last contact unless a longer period is required for legal, tax, or security reasons.

Hosting and analytics logs are retained according to provider defaults and our operational needs, generally on shorter rolling windows.

CareDue offline logs remain on your device until you delete them or uninstall the app, subject to platform backups you control.

Security

We use HTTPS/TLS in transit, limit staff access to systems on a need-to-know basis, keep secrets out of client bundles, and rely on reputable cloud providers for infrastructure controls. No method of transmission or storage is 100% secure.

More detail: Trust & Security.

International transfers

Reckap is a US company. Personal information is processed in the United States and may be processed by subprocessors in other countries where they operate. If you access the Services from outside the US, you understand that US law may apply to that processing.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, and to opt out of certain processing. Marketing emails include an unsubscribe path when we send them.

To make a request, email privacy@reckap.com. We may need to verify your identity before completing the request.

California / US state privacy notice (summary). We collect identifiers (such as name, email, IP), commercial information related to inquiries, internet/activity data (site usage), and professional information you provide. Sources include you, your devices, and processors listed above. We use this information for the business purposes described in this policy. We do not sell personal information for money and do not share it for cross-context behavioral advertising as those terms are commonly defined. We do not knowingly process sensitive personal information for inferring characteristics beyond what you choose to send in a project inquiry.

Children

The Services are directed to businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we will delete it.

Product-specific notes

Browser tools on reckap.com (for example Excel Merger and PDF tools) are designed to run in your browser. Files you select for those tools are processed on your device and are not uploaded to Reckap servers for the merge/convert job, unless a specific tool states otherwise on its page.

CareDue stores maintenance logs on device for offline use. Ads may be shown via Google AdMob as disclosed in the Play Store listing. Review Google’s policies and in-app settings for ad-related choices.

Custom delivery / dashboard work may use Supabase and other infrastructure named in the SOW. Customer content remains subject to the contract.

Changes

We may update this policy when our practices or vendors change. The “Last updated” date at the top will change when we do. Material updates may also be called out on this page or by email when appropriate.

Contact

Privacy questions and requests: privacy@reckap.com.

Reckap Solutions LLC, 1209 Mountain Rd Pl NE #6830, Albuquerque, NM 87110, USA.

Also see Terms of Use and Trust & Security.