Terms of Use

Acceptance

By accessing reckap.com, using our free browser tools, installing CareDue, or submitting an inquiry, you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

Eligibility

You must be at least 18 years old and able to form a binding contract. The Services are intended for business and professional use.

Description of services

Reckap provides:

• A marketing website describing IT services and products.
• Free browser-based tools hosted on reckap.com (calculators, file helpers, and similar utilities).
• CareDue, a mobile maintenance tracker available on Google Play.
• Custom software, automation, and consulting under separate proposals or statements of work (SOWs).

Website content is informational. It is not a binding offer until confirmed in writing.

Accounts and security

Some products or portals may require an account. You are responsible for credentials issued to you and for activity under your account. Notify us promptly at support@reckap.com if you suspect unauthorized access.

Acceptable use

You agree not to:

• Break the law, infringe others’ rights, or upload malware.
• Probe, overload, or disrupt the Services or related infrastructure.
• Scrape the site in a way that violates robots.txt, rate limits, or these Terms.
• Reverse engineer tools except to the limited extent allowed by applicable law.
• Misrepresent your identity or affiliation when contacting us.
• Use browser tools or CareDue for unlawful surveillance or to process data you are not authorized to handle.

License to use the Services

We grant you a limited, revocable, non-exclusive, non-transferable license to access the website and use free tools and CareDue for their intended purposes, subject to these Terms.

We and our licensors own all rights in the site, branding, software, and documentation. No rights are granted except as expressly stated.

User content and feedback

You retain ownership of content you submit in forms or tool inputs. You grant Reckap a limited license to process that content to respond to you and operate the Services.

For contracted delivery, ownership of work product is governed by the SOW or MSA. Feedback you provide about our products may be used to improve the Services without obligation to you.

Third-party services

The Services may link to or integrate Calendly, Formspree, Google Play, analytics, hosting, and other providers. Their terms and privacy policies apply to your use of those services. Reckap is not responsible for third-party sites we do not control.

Intellectual property

Reckap names, logos, and site content are protected by intellectual property laws. You may not use our marks without prior written permission, except for truthful factual references.

Disclaimers

THE SERVICES AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECKAP DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Browser tools and calculators provide estimates and utilities for planning. They are not legal, financial, tax, medical, or professional advice. You remain responsible for decisions you make using their output.

We do not warrant uninterrupted or error-free operation of free tools.

Paid work and SOWs

Custom projects, retainers, and paid product work are governed by a written proposal, SOW, order form, or master agreement. If there is a conflict between that document and these Terms, the signed commercial document controls for that engagement.

Fees, refunds, timelines, and acceptance criteria are defined in the commercial document - not in marketing copy.

Suspension and termination

We may suspend or terminate access to free Services for abuse, security risk, or material breach of these Terms. You may stop using the website and tools at any time. Provisions that by nature should survive (including IP, disclaimers, limits of liability, and governing law) survive termination.

Privacy

Personal information is handled as described in our Privacy Policy. Security practices are summarized on Trust & Security.

Indemnity

You will defend and indemnify Reckap Solutions LLC and its personnel against claims arising from your misuse of the Services, your content, or your violation of these Terms or applicable law, to the extent permitted by law.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECKAP WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, ARISING FROM THE SERVICES OR THESE TERMS.

OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF FREE WEBSITE TOOLS OR THE MARKETING SITE IS LIMITED TO ONE HUNDRED US DOLLARS (USD $100). FOR PAID ENGAGEMENTS, LIABILITY IS LIMITED AS STATED IN THE APPLICABLE SOW OR, IF SILENT, TO FEES PAID TO RECKAP FOR THE ENGAGEMENT IN THE TWELVE MONTHS BEFORE THE CLAIM.

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the maximum permitted by law.

Governing law and venue

These Terms are governed by the laws of the State of New Mexico, excluding conflict-of-law rules. Exclusive venue for disputes arising from these Terms or the free Services is the state or federal courts located in Bernalillo County, New Mexico, unless a signed commercial agreement specifies otherwise.

Changes to these Terms

We may update these Terms by posting a revised version on this page with a new “Last updated” date. Continued use of the free Services after changes become effective constitutes acceptance. For material changes to paid products, we will provide notice as required by the commercial agreement.

Appendix A - Browser tools

Free tools are provided for convenience. Output quality depends on your inputs. Do not upload unlawful, infringing, or highly sensitive regulated data into tools unless the tool page explicitly supports that use and you have legal authority to do so.

Where a tool states that processing stays in the browser, files are not sent to Reckap for that job. Network requests may still occur for page assets, analytics, or fonts.

Appendix B - CareDue

CareDue is distributed through Google Play and is subject to Google’s terms in addition to these Terms. Offline maintenance logs remain on your device under the app’s design. Ads, if shown, follow Google AdMob and Play policies.

CareDue is a consumer productivity app. It is not a substitute for professional vehicle, electrical, or medical advice.

Appendix C - Custom services

Discovery calls and proposals are informational. Work starts when both parties agree in writing. Change requests, out-of-scope work, and third-party license fees are handled as described in the SOW.

Healthcare RCM, pharmacy MES, and similar engagements may include additional security and access requirements in the contract. Reckap does not sell HIPAA certification as a product.

Contact

Questions about these Terms: support@reckap.com.

Reckap Solutions LLC, 1209 Mountain Rd Pl NE #6830, Albuquerque, NM 87110, USA.

General

These Terms are the entire agreement for use of the free Services, except for SOWs and product-specific commercial terms. If a provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization or sale.