ops.reckap.com/ai-ml/bots/web-chat
Site chat
WidgetRouteCRM
One system of record.
AI and machine learning
Bots and assistants
Chat, WhatsApp, and support bots that write into your CRM or helpdesk.
Chat, WhatsApp, and support bots that write into your CRM or helpdesk.
ops.reckap.com/ai/bots
Scope, allowed actions
Reckap AI desk- Read CRM fieldsAllow
- Draft replyAllow
- Write statusAllow
- Refund / deleteEscalate
Pass / fail
- Latency under agreed SLA
- Escalation with full context
- No write outside allowlist
Bots that capture leads or tickets into systems you already use. A person closes the hard cases with the transcript in hand.
Chat, WhatsApp, and support bots that write into your CRM or helpdesk.
Problems we hear, outcomes we ship
Buyer problems
- Site chat creates a parallel inbox nobody owns.
- After-hours inquiries die without routing.
Outcomes
- Channel-fit bot with CRM or helpdesk write-back.
- Clear escalation to a human with full context.
What is included
- Channel choice
- Handoff to a person
- CRM write-back
- Transcript review
Specific work
Pick a package - tables and flows show the shape of the work.
How we deliver
Click a step - the desk below updates. That panel is a preview, not another step.
Step preview
01, Job + channel
ops.reckap.com/ai/discover
Discover, job map
Reckap AI desk| Job | Data source | Risk line |
|---|---|---|
| Ticket triage | Helpdesk API | No auto-close |
| Lead qualify | CRM + site chat | Human closes |
| Doc Q&A | Allowlisted PDFs | Cite or escalate |
Pilot pick: one job with a named owner and a fail check.
Cases and guides on this path
Only mapped case studies and posts - empty slots stay empty.
Guide
How to choose the right chatbot for your business
Buy on workflow fit, human handoff, CRM write-back, and security evidence - not on a polished demo reply.
Guide
Real estate IT: capture leads and run listings
Lead response, viewing schedules, listing ops, and analytics - scoped so agents spend time on clients, not inbox archaeology.
FAQ
Next step
Ready to talk scope?
Bring the job, the systems you already run, and who owns the handoff. We write the rest.